customer service

I don't like bad customer service, the ones custermer service people who call you 'mate' really gets on my nerves, and I have gotten uptight about it.  I had that expereince today in Tesco again where there are a lot like that the over familiar approach.  I am not there mate in fact I have not met a lot of them before only maybe at the till.

oToday it was a young man who did the ok mate thing and as I was walking out I thought to myself that I was maybe being a bit silly get uptight about things like over familliarity and that these people did not or had not learnt the skills of customer service yet and in time would probably be very good at customer relations at least tesco is giving them the chance but maybe they should give money off for people who have to put up with them in the mean time.  But seriously I guess I have been foolish it not their fault they have not grasped the decorum of customer service yet but maybe the fault lies with tesco for letting them loose on the shop floor.  

I .This issue has been highlighted recently in relation  to the welsh labour party's non essential policy where supermarkets have been the focus of the problem and bad customer service has exaccerbated the problem.  Shops need to understand as Welsh Labour needs to understand that the customer is always right its how business operates this seems to struggle to get through sometimes it maybe down to the individual or down to the training.  I guess it is also down to experience, who is available to do thme job shop need workersI have thought of applying for a customer service post somewhere to kind of 'show them how its done' and I may yet  I still have not applied for job in customer service and have decided that I will just have to use the automated till, it is ironic that that it is called autoMATEed I guess

Comments

Post a Comment

Popular posts from this blog

whist

Well I achieved something last night, which I thought was going to be beyond me, I guess to a lot of people what I achieved, was pretty trivial, but I guess we all see things different;ly, what I achieved was to get over 170 score in a whist drive.  Last night was the first time I had ever done it, had a few scores in the 160's but not in the 170's which I see as the holy grail of scores to get as you will probably win then, which in fact I didn't last night, someone scored more than me, by 1 point.  I was not that bothered about that, all I was concerned about was getting a score above 170, I have been going to whist for years off and on and was never, until last night able to get the magic score, I am surprised I got the score last night as I had a bad headache all evening, I guess it was the luck of the cards that got me through. I thought I would never get the score, as I don't see very well, and struggle to make out the cards sometimes which is a bit of a strain,
Read more

great war

I went to an exhibition today, which was about the first world war, it mainly seemed to be full of photos of men from my home village who had fallen in the great war, they were all young obviously not ravaged by time.  It was a bit sad to think that so many young men from the place where I grew up were killed, it had their names and the names of where they lived, the names of houses and streets are the same today Sometimes you feel the outside world does not affect what happens here, but I guess it must do as it dragged a load of the young men here into the conflict which was going on at that time, I am not sure I agree with them going to fight, but that is neither here nor there, the fact is they did and that was what was going on at that time. My grandfather was in the first world war, but he was lucky enough to survive, even though he did leave his calf muscle over there in wherever he was, it must have been hell for him really and I guess I will never know what he saw there, al
Read more

shack

I did not go the 4th day of the walk, I could not face another 10 miles of plodding around the countryside, I think this is mainly due to the fact that I have not been walking quite so much in the last year, due to bad weather and things like that.  I did not think I would even finish 2 days but I did 3 in the end, more than anyone else except the person who organised the walk.   Instead of going on the walk i tidied up around the place, and just sat around, and also watched the football this afternoon, it was a crap day.  I did not even go for a short walk, its still perishing out there, I have a short walk on Wednesday, a kind of trail run for group who want to do this short walk, a recky or something they call it. I have at last heard when the new kitchen is being put in, apparently its on the !0th of April, I should have a received a 21 day notice but I didn't, which I guess is typical of the organisation who are doing the work. I am a bit apprehensive about the rewiring as the
Read more